Privacy Policy
Last updated: December 25, 2025
At PlayChat.ai, we take your privacy seriously. This Privacy Policy explains how Cognitex Cultural Technology Co., Limited ("we", "us", or "our") collects, uses, and protects your personal information when you use our AI role-playing game platform.
1. Information We Collect
Account Information
When you create an account, we collect your email address, username, and password. If you sign up using third-party services, we may receive additional profile information.
Usage Data
We automatically collect information about how you interact with our services, including game sessions, chat logs, feature usage, and preferences.
Payment Information
When you make purchases, payment processing is handled by Stripe. We do not store your full credit card details—only transaction references and subscription status.
Device Information
We collect device type, operating system, browser type, IP address, and timezone to optimize your experience and ensure security.
2. How We Use Your Information
Providing Services
We use your data to operate PlayChat.ai, including running AI conversations, saving game progress, managing subscriptions, and personalizing your experience.
Improving Our Platform
We analyze usage patterns to improve game quality, AI responses, and overall user experience. This includes training and improving our AI systems.
Communication
We may send you service-related emails, including account notifications, subscription updates, and important announcements. You can opt out of marketing emails.
Security
We use your information to detect and prevent fraud, abuse, and unauthorized access to protect both you and our platform.
3. AI-Generated Content
Chat Data
Your conversations with AI characters are processed by our AI systems to generate responses. Chat logs may be stored to maintain conversation continuity and game progress.
Content Improvement
Anonymized interaction data may be used to improve AI quality. Personal identifiers are removed before any such analysis.
No Human Review
Under normal circumstances, your private conversations are not reviewed by human staff unless required for abuse prevention or legal compliance.
4. Data Sharing
Service Providers
We share data with trusted third parties who help operate our services, including cloud hosting (for data storage), payment processors (Stripe), and analytics tools.
Legal Requirements
We may disclose information when required by law, legal process, or government request, or to protect rights, property, and safety.
No Sale of Data
We do not sell your personal information to third parties for advertising or marketing purposes.
5. Data Retention
Account Data
We retain your account information for as long as your account is active. You can request deletion at any time.
Game Data
Chat logs and game progress are retained to provide seamless gameplay. Deleted saves are removed within 30 days.
After Deletion
When you delete your account, we remove or anonymize your data within 90 days, except where retention is required by law.
6. Your Rights
Access
You can request a copy of your personal data through your account settings or by contacting us.
Correction
You can update your account information at any time through your profile settings.
Deletion
You can delete your account and associated data. Some information may be retained for legal or legitimate business purposes.
Data Portability
Upon request, we can provide your data in a structured, commonly used format.
7. Children's Privacy
Age Requirement
PlayChat.ai is intended for users aged 13 and older. We do not knowingly collect information from children under 13.
Parental Notice
If we discover that a child under 13 has provided personal information, we will delete it promptly. Parents can contact us to request removal.
8. Security
Protection Measures
We implement industry-standard security measures including encryption, secure connections (HTTPS), and regular security audits.
Your Responsibility
Please keep your login credentials secure and notify us immediately of any unauthorized account access.
9. International Users
Data Transfer
Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers.
Regional Rights
If you are in the EU, UK, or other regions with specific data protection laws, you may have additional rights under those regulations.
10. Changes to This Policy
Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes through email or in-app notifications.
Continued Use
Your continued use of PlayChat.ai after changes constitutes acceptance of the updated policy.
11. Contact Us
Questions or Concerns
If you have any questions about this Privacy Policy or our data practices, please contact us.
Game Support
support@playchat.ai
Company Inquiries
contact@cognitextech.com
Company
Cognitex Cultural Technology Co., Limited